Support Contacts

If you need assistance, feel free to call ABCI at 702-987-1679 during business hours (US) or send a message to [email protected]

How can I see examples of the Course Materials without enrolling in a Course?

Each course’s Overview, Objective, Applicability and Referenced Documents are free to review to decide if a course is right for you.

How long will I have access to the Courses?

The On-Line and Certification courses come with Lifetime Access and can be referenced as often as desired. IA Renewal courses are good for One Year. Technical Schools are School Program based … each school is different.

Having trouble logging in?

Use the Sign In link in the upper right corner of the website.

If you’ve forgotten your password (or it isn’t working anymore) use the “Lost Your Password” link.

Can I leave a course and come back to it to finish the course and get a certificate?

Yes. Use the Sign-in selection on the menu at the top of the Home Page.

How many course Completion Certificates can I get?

Only one Certificate is issued for each course completed. Certificates are numbered to prevent copying someone else’s Certificate.

How do I access the Reference Materials with the Course?

Reference Materials can be accessed by selecting the Publications box in the course content schematic and then selecting the publication desired.

How do I access the Reference Materials while taking the Test?

Each test question has a reference material guide located at the beginning of each question. Selecting the reference will link you to the proper publication.

How many attempts do I get to pass the Test?

Each test can be attempted three (3) times before requiring you to retake the Course.

What happens if I don’t pass the Test?

We encourage you to use the reference guide located at the beginning of each question to get the correct answer. However, if you cannot pass the test in three attempts, you must retake the course.

Having trouble printing your Certificate? 

Adjust your printer settings so that the certificate prints according to your preferences. Or, email us your postal address and we’ll send you a paper certificate!

Can I post my Certificate on social media?

Absolutely! Use the hashtag #aircraftrecordscourses and we’ll celebrate with you!

How long do I have to complete the certification process?

1 year from the time you start the first course.

Do you offer refunds if I decide this Certification isn’t for me?

Yes – let us know within 30 days of starting your first course.